Senior Manager, Client Services & PR

As a Senior Manager, you are responsible for initiating, developing and managing appropriate communication strategies and programmes to achieve clients’ objectives and be responsible for their overall successful implementation and management.

Responsibilities

Account Management

• Day-to-day management of account, including WIP meetings, according to agreed programme and scope of work

• Fully familiarise oneself with clients’ business and related industry, client contacts, and clients’ internal communication processes

• Prepare client monthly activity reports detailing all activities carried out for the month

• Ensure and approve all materials and reports submitted to clients are timely, accurate and error-free

• Oversee and sign-off on all materials and reports for client submission

• Brief and manage third parties e.g. designers, photographers, event companies and vendors

• Manage and oversee client events, logistics and coordination

• Manage and track client deliverables and budgets to prevent over-servicing and ensure account profitability

• Responsible for assembling the “best team” for client project or retainer

• Proactively alert relevant director to any emerging client or budget issues

• Oversee media monitoring, compilation of media clippings and media pitching

Client Management & Strategy Counsel

• Contribute strategic and creative inputs for clients’ PR programmes, proposals and at client meetings

• Provide client counsel, proactively build client trust and relationships

• Develop long-term strategic plans / recommendations for clients, ensuring alignment and integration with clients’ marketing and digital strategy and execution

• Develop senior-level client programmes including thought leadership campaigns, key messages and positioning

• Develop relationships with senior-level client contacts

• Position the agency as a strategic partner to the client

• Assist in media training of clients

Content Development

• Oversee and manage the quality of content development (writing skills, strategy) and provide final sign-off for content

• Use narrative and composition skills to tell a story

Team Work & Management

• Live and advocate PRecious Principles

• Manage, coach and train junior or new members

• Conduct performance appraisals, training and sharing sessions

Business Development & Management

• Contribute in business development pitches and undertake research / intelligence gathering

• Identify organic business opportunities from existing clients locally and across countries

• Lead in business development pitches, assemble pitch team, strategize for proposals and presentations

• Coach team members in business development skills

• Contribute to the management of the Singapore office including staff development, recruitment, identifying new growth areas

• Oversee new business (financial revenue) pipeline

• Minimum of 6 - 8 years of experience in client services and public relations
• Demonstrated success in managing client accounts and PR campaigns
• Strong communication and interpersonal skills
• Ability to lead a team and collaborate effectively with cross-functional teams
• Experience in B2C, influencer campaigns 
• Bachelor's degree in Communications, Public Relations, Marketing, or related field
• Proficiency in Microsoft Office and PR software
• Excellent organizational and time management skills
• Proven track record of delivering high-quality client service and PR results